M999 Privacy Policy – Data Protection & Member Information Security

1 Introduction & Scope of This Policy

Welcome to the m999 Privacy Policy. This document explains how the m999 platform ("we", "Platform", "m999") collects, processes, stores and protects your personal information ("data", "personal information") when you use our website at m999.sx or the m999 mobile app.

We are fully committed to protecting the privacy of every member. This policy has been developed in line with industry best practices for data protection and is intended to give you a clear and transparent understanding of how your personal information is managed on the m999 platform.

By registering or using the m999 platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

2 Types of Information We Collect

M999 only collects information that is strictly necessary to operate the platform and deliver quality service to members. The following are the categories of data we collect:

We do not collect irrelevant information or more than what is necessary for the stated purposes. Sensitive data such as medical information or religious beliefs is not collected by m999.

3 How We Use Your Information

M999 uses collected personal information solely for legitimate purposes related to the operation of the platform. The following details how data is used:

• Account Management — To create, verify, and manage your member account, including required KYC and identity verification processes.
• Transaction Processing — To process deposits, withdrawals, and all financial transactions accurately and securely.
• Platform Security — To detect and prevent fraud, unauthorised access, and any illegal activity on the m999 platform.
• Customer Support — To efficiently resolve member enquiries, complaints, and support requests.
• Service Communications — To send important notifications related to your account, transaction confirmations, and security updates.
• Legal Compliance — To comply with legal obligations and regulations applicable to platform operations.
• Service Improvement — To analyse usage patterns and improve the overall platform experience.

4 Sharing Information with Third Parties

M999 does not sell or disclose member personal information to third parties for marketing purposes. However, there are limited situations where we need to share certain information to enable platform services to function:

• Payment Processors — Required transaction information is shared with licensed payment providers (banks and e-wallets) to process deposits and withdrawals. These processors are bound by strict confidentiality agreements.
• IT Service Providers — Technical infrastructure providers that help operate the platform, subject to data protection agreements.
• Lawful Authorities — Information may be disclosed to government authorities or law enforcement if required by a court order or valid legal requirement.
• KYC Verification Providers — For identity verification purposes, KYC information may be processed through approved third-party verification services held to the same security standards.

In all of the above cases, we ensure that any party receiving your data has adequate protections and controls in place to keep your information secure.

5 Data Security & Encryption

M999 continually invests in robust security infrastructure to protect member data from unauthorised access, modification, disclosure, or deletion. Key security measures we have implemented include:

• 256-bit SSL/TLS encryption for all communications between browser and server.
• At-rest encryption for all sensitive information.
• Role-based access control with a "least privilege" principle for internal staff.
• Round-the-clock 24/7 security monitoring by our IT security team.
• Periodic penetration testing by independent external parties.
• Tested and documented incident response procedures.

6 Cookies & Tracking Technologies

M999 uses cookies and similar tracking technologies to enhance the user experience on the platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Essential Cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Helps us understand how members use the platform for improvement purposes — for example, which pages are visited most frequently.
• Functional Cookies — Stores your preferences such as language and display settings for a more personalised experience.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the m999 platform.

7 Data Retention & Deletion Period

M999 retains member personal data for the period necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law. The following are general data retention guidelines:

• Active account data is retained for the duration of active membership and up to 7 years after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Security and access logs are retained for 2 years for security incident investigation purposes.
• Customer support communication data is retained for 3 years.

When data is no longer needed, it will be securely deleted using methods that ensure it cannot be recovered. Any early data deletion requests from members will be considered subject to applicable legal obligations.

8 Member Rights Regarding Personal Data

As an m999 member, you have certain rights regarding the personal data we hold about you. We respect and recognise all of these rights:

• Right of Access — You have the right to request a copy of the personal data we hold about you.
• Right to Rectification — If any data we hold is inaccurate or outdated, you have the right to request a correction.
• Right to be Forgotten — In certain situations, you may request the deletion of your personal data, subject to our legal obligations.
• Right to Restriction of Processing — You may request that we restrict how we process your data in certain circumstances.
• Right to Data Portability — You have the right to receive your personal data in a machine-readable format.
• Right to Object — You may object to the processing of your personal data for specific purposes, such as direct marketing.

To exercise any of the above rights, please contact the m999 support team. We will process your request within 30 business days. Identity verification may be required before a request can be processed.

9 Child Protection

The m999 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data from a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who find that their underage child has registered on this platform are encouraged to contact us immediately.

10 Changes to This Privacy Policy

M999 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Last Updated" date at the top of this document will be updated whenever changes are made.

For changes deemed material, we will notify members via their registered email or in-platform notification at least 14 days before the changes take effect. For minor changes, notification through an update to this document is sufficient.

It is each member's responsibility to review this Privacy Policy periodically. Continued use of the m999 platform after any changes constitutes your acceptance of the updated policy.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how m999 handles your personal data, we encourage you to contact us directly. The m999 privacy team takes every enquiry seriously and will endeavour to respond within 5 business days.

You can reach us through the following channels:

For more information on how to play safely and responsibly, please visit the Responsible Gaming us.